Please arrive on time or no later than 45 minutes from your selected time.
For example, if you have booked a 10:00am timeslot, please arrive between 10:00am to 10:45am. If the park capacity has been reached, you will be required to wait to enter.
Please arrive no later than 45 minutes from your selected time. If the park capacity has been reached, please wait to wait to enter the park.
Tickets sold are not refundable and are valid only on the stated date.
Only groups of up to two vaccinated individuals are allowed, including those who have recovered from COVID-19, or have a negative pre-event test. Unvaccinated children, aged 12 years and below, may be included within the group of two. If both visitors are children aged 12 and below, they must be from the same household.
Under Vaccinated-Differentiated SMM (VDS), only the following unvaccinated or partially vaccinated persons can visit our parks:
Yes, you may visit with another person as long as both of you in the group are eligible to visit under the Vaccination-Differentiation SMM.
Cash payments will not be available, for your safety.
You can use contactless payment options like Visa PayWave and MasterCard PayPass.
SafeEntry helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places.
It is important that we use SafeEntry so that contact tracing can be done quickly to limit the risk of further community transmission.
Where we could implement safe distancing measures effectively, we have continued to run our usual services.
For other areas, we have reviewed and suspended the activities for our guests’ safety.
For your safety, please remove your mask only before consuming your meal at our F&B outlets.
Only food and drinks purchased from our F&B outlets can be consumed within the premises.
Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 8126 3720.
All onsite promotions and purchases have been temporarily suspended for your safety. Tickets can only be purchased here.
Suspended promotions include PAssion Silver/NTUC, SAFRA, PAssion card/PAssion POSB debit card 1-for-1 promotions, as well as special discounts such as Wild Birthday, NCSS, and Taxi Tourist Guide schemes.
Yes, all members and guests are required to book their visit date and entry time to our parks.
Please access the Membership Portal here to book your visit date and entry time before your visit.
If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.
The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.
Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.
Other useful numbers are:
National Parks Board: 1800-471-7300(For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas).
Agri-Food and Veterinary Authority of Singapore: +65 6325 7625 / 1800-226-2250 (For assistance on wild animals spotted near or within housing, built-up areas and are of no immediate danger to the public).
Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel) +65 6892 9721 (Fax)
ACRES Wildlife Crime Hotline (24-hour): +65 9783 7782
ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
Email: [email protected]
Yes, while food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons.
Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 63608612.