Park Reopening
Timed entry

For new purchases, please select your preferred visit date and arrival time via our online ticketing portal

If you already have a ticket but have not selected your timing, please click here to select the date stated on your ticket and choose your arrival time. 

Guests are required to book a visit date and entry time to our parks online before their visit, due to our safe distancing measures.

Please arrive on time or no later than 45 minutes from your selected time. 

For example, if you have booked a 10:00am timeslot, please arrive between 10:00am to 10:45am. If the park capacity has been reached, you will be required to wait to enter.

To prevent crowding, we introduced time-based admission with limited tickets per time slot.
There is no time limit to how much time you may spend in our parks during opening hours.
As the park capacity has been reached, we request that you wait to enter the park for safe distancing.

Please arrive no later than 45 minutes from your selected time. If the park capacity has been reached, please wait to wait to enter the park.

Tickets sold are not refundable and are valid only on the stated date.

Admission tickets are only valid on the selected date and time.
If your preferred timeslot is not available, please select another timeslot. 
Safe distancing measures

Only groups of up to two vaccinated individuals are allowed, including those who have recovered from COVID-19, or have a negative pre-event test. Unvaccinated children, aged 12 years and below, may be included within the group of two. If both visitors are children aged 12 and below, they must be from the same household.

Under Vaccinated-Differentiated SMM (VDS), only the following unvaccinated or partially vaccinated persons can visit our parks:

  • Persons who have obtained a negative Pre-Event Test (PET taken no earlier than 24 hours before the expected end time of their visit
  • Persons who have recovered from COVID-19
  • Children 12 years and below

Yes, you may visit with another person as long as both of you in the group are eligible to visit under the Vaccination-Differentiation SMM.

For your safety, masks must be worn in public places, including our parks. If you are not wearing a mask, you will not be able to enter our parks.
Please click here for a full list of our suspended services and programmes.

Cash payments will not be available, for your safety.

You can use contactless payment options like Visa PayWave and MasterCard PayPass.

Kids below 2 years old and those with special needs do not need to wear a mask to enter the parks.

SafeEntry helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places.

It is important that we use SafeEntry so that contact tracing can be done quickly to limit the risk of further community transmission.

You may purchase a reusable mask at our retail shops.

Where we could implement safe distancing measures effectively, we have continued to run our usual services.

For other areas, we have reviewed and suspended the activities for our guests’ safety.

Food and Beverages
Selected F&B and retail outlets will be open. Check out our announcement page to find out more.

For your safety, please remove your mask only before consuming your meal at our F&B outlets.

Only food and drinks purchased from our F&B outlets can be consumed within the premises.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 8126 3720.

Yes, you may remove your mask to consume your meal at our F&B outlets, after you are seated. Do remember to put your mask on again after you have finished your meal.
Promotions and ticketing

All onsite promotions and purchases have been temporarily suspended for your safety. Tickets can only be purchased here.

Suspended promotions include PAssion Silver/NTUC, SAFRA, PAssion card/PAssion POSB debit card 1-for-1 promotions, as well as special discounts such as Wild Birthday, NCSS, and Taxi Tourist Guide schemes.

The Taxi Tourist Guide scheme has been temporarily suspended for your safety. Tickets can only be purchased here
Members

Yes, all members and guests are required to book their visit date and entry time to our parks.

Please access the Membership Portal here to book your visit date and entry time before your visit.

Our parks are currently operating at limited capacity. The 3 time slots booking limit is to ensure our members community have equal opportunities to visit our park(s).
We have specific timeslots allocated to members only. Please access the Membership Portal here  to book your visit date and entry time before your visit.
If your preferred timeslot is not available, please select another timeslot. 
Please click here  to book your visit date and entry time before your visit. 
Temporary closures and other information
Please visit the Park Reopening page to check our latest safe distancing measures before you visit.

Here are some things you can do from home:

a. See what our animals are up to on Facebook and Instagram

b. Have us say “Hello from the Wild Side

c. Join a buddy on a fun and interactive exploration through the animal kingdom

d. Learn about animals at Singapore Zoo and River Safari through play

Admission
Separate charges apply for Amazon River Quest boat ride. You may purchase the Amazon River Quest boat ride tickets online, together with your admission ticket, or as a standalone add-on experience. 

River Safari occupies 12 hectares. It is explored mainly on foot by passing through freshwater aquariums and entering walk-through exhibits. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest boat ride.

A typical visitor may spend 2 to 3 hours at the park, depending on the interest level and time spent at each exhibit, viewing of animal presentations as well as shopping and dining experiences. We recommend visitors spend at least 2 hours in River Safari for a fully immersive experience and learn about the fascinating flora and fauna in freshwater habitats. 

Personalised tours
No, an admission ticket to River Safari is required and can be purchased at the ticketing booth or online via our official ticketing website.
Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected]+65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours. 
Park amenities and services
Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking Amazon River Quest, please note that you’ll need to park the stroller before the boarding point of the ride.
Park safety and etiquette

If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.

The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.

Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.

Other useful numbers are:

National Parks Board: 1800-471-7300(For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas).

Agri-Food and Veterinary Authority of Singapore: +65 6325 7625 / 1800-226-2250 (For assistance on wild animals spotted near or within housing, built-up areas and are of no immediate danger to the public).

Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel) +65 6892 9721 (Fax)

ACRES Wildlife Crime Hotline (24-hour): +65 9783 7782

ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782

Email: [email protected]

We regret that balloons are not allowed in the park as they may disturb or annoy the animals, should they burst. For more information, refer to the park’s terms & conditions.
You can approach any uniformed staff for assistance or call +65 90116061 in case of any emergency.
Food and Beverages

While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons. Picnic areas are available for guests to sit and relax at Boat Plaza and various locations along the park where benches are located.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 90116061.

Amazon river quest

Ride restrictions and riders' guidelines are put in place to protect the safety of our guests, and to ensure that the safety systems of the ride are not compromised.

  • Children must be 1.06m and above to experiece the boat ride
  • Children between 1.06m and 1.35m must be accompanied by a supervising adult
  • Guest must be able to transfer onto the boat unaided

As the boat ride involves moderate acceleration, elevation changes and minor bumping, guests with the following conditions shall not ride.

  • Expectant mothers
  • Motion sickness or dizziness
  • Heart conditions or abnormal blood pressure
  • Back and/or neck disorder
  • Impaired physical health
  • Persons in wheelchair
85% of River Safari’s animal collection is designed to be viewed by visitors on foot, while the boat ride lets visitors see the other 15%. Animals along Amazon River Quest can only be seen via the boat ride.
The ride will be suspended when lightning is detected in the vicinity and during heavy rain for the safety and comfort of the guests. Umbrella is not allowed to be opened during the boat ride, hence guests may wish to put on their rain jacket or ponchos before boarding when the ride is operating during a light drizzle. 

Yes. Amazon River Quest is available at a fee of $5 per adult and $3 per child for ages 3 to 12 years old in addition to River Safari admission tickets. Riders must be at least 1.06m to take the boat ride. Other riders' guidelines apply.

Amazon River Quest ticket can be purchased online together with an admission ticket, or as a standalone add-on experience.

No. 85% of River Safari’s animal collection is designed to be viewed by visitors on foot, while the boat ride lets visitors see the other 15%. Attractions such as the world’s largest freshwater aquarium at Amazon Flooded Forest and Giant Panda Forest can only be accessed on foot.

A large section of River Safari is designed to be accessed on foot. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest.

Key attractions such as the world’s largest freshwater aquarium at Amazon Flooded Forest and Giant Panda Forest can only be accessed on foot.

The last boat ride is at 6.00pm, on a first-come, first-served basis. 
Amazon River Quest simulates the experience of a boat expedition down Amazon River where visitors can spot the various animals in naturalistic habitats. With various species of monkeys that reside on tree tops, an open-top boat design allows better chances of seeing these animals, many of which would not be visible with a covered boat.
Boat rides – General

No. River Safari is not a theme park but a wildlife park that focuses on river habitats.

Visitors can go on Amazon River Quest which simulates the experience of a boat expedition along Amazon River to see animals in naturalistic habitats. Animal sightings include the jaguar, Brazilian tapir and capybara.

Amazon River Quest is a ticketed 10-minute boat ride that allows visitors to view animals living along the edges of Amazon River. These include the jaguar, Brazilian tapir and capybara. Guests must fulfil the following riders' guidelines to take the boat ride:

 

  • Children must be at least 1.06m to take the ride
  • Expectant mothers are not allowed to take the boat ride
  • Guests who are in wheelchair or in impaired physical health are not allowed to ride due to evacuation safety requirements.
Feeding during Animal encounters
No. Feedings will be administered by the aquarists or keepers only.

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