Terms of Use

These terms of use (“Terms of Use”) were last updated on 21 August 2025.

Please read these Terms of Use carefully.

In these Terms of Use, “Platform” means the websites at any domain name operated by or on behalf of us from time to time, including the website at the domain name https://www.mandai.com/ and, if applicable, the websites at subdomains of the domain name mandai.com, and any mobile applications operated by or on behalf of us from time to time.

Unless the context requires otherwise, “Mandai Wildlife Group”, “MWG”, “we”, “our” and “us” refer to Mandai Park Holdings Pte. Ltd. and its subsidiaries, related companies and affiliates who are engaged in its lines of businesses, and “you” or “your” refers to each such party who is given access or use of the Platform (or part thereof) by us.

In the event that the user of the Platform is under the age of eighteen (18) or is an incapacitated adult, any reference to “you” or “your” would include any individual who is the parent or legal guardian of the aforementioned user.

Where the user is below the age of eighteen (18) or is an incapacitated adult, you, as the parent or legal guardian, accept these Terms of Use on behalf of yourself and your child or legal ward, and undertake to inform and explain these Terms of Use to your child or legal ward and confirms that your child or legal ward understands these Terms of Use.

The following terms govern your use and access of the Platform and the Services.

By accessing, registering for, downloading or installing the Platform and/or using the Services, you agree to be bound by these Terms of Use. If you are agreeing to be bound on behalf of your employer or another entity, you represent and warrant that:

1. your employer, or the applicable entity, is duly organised, validly existing and in good standing under the laws of the country in which it is organised or incorporated;
2. you have full legal authority to bind your employer, or the applicable entity, to these Terms of Use;
3. you have read and understand these Terms of Use; and
4. you agree, on behalf of the party that you represent, to these Terms of Use.

If you do not agree to these Terms of Use or if you do not have the legal authority to bind your employer or the applicable entity, do not access and/or use this Platform or the Services.

Access to and use of password-protected and/or secure areas of the Platform and use of the Services are restricted to Authorised Users only. You may not obtain or attempt to obtain unauthorised access to such parts of this Platform and/or Services, or to any other protected information, through any means not intentionally made available by us for your specific use. A breach of this provision may be an offence under any laws and/or regulations including the Computer Misuse Act 1993 of Singapore or equivalent legislation in your home jurisdiction.

1. Definitions and interpretation

1.1. Unless otherwise defined, the definitions and provisions in respect of interpretation set out in Schedule 1 will apply to these Terms of Use and its Schedules.

2. Licence to use Platform

2.1. Licence:

The Platform is proprietary to us, our licensors and/or our service providers and must not be used other than strictly in accordance with these Terms of Use. If you agree to these Terms of Use, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable right to use the Platform, for the purpose of accessing and using the Services.

2.2. You must not under any circumstances:

1. copy, sell, resell, assign, licence, distribute, transmit, publicly display, rent, lease, lend, export, offer on a “pay-per-use” basis, publish or otherwise reproduce the Platform or any part thereof in any form by any means;
2. adapt, modify, decompile, disassemble, localise, port and/or reverse engineer the Platform or any part thereof;
3. remove, obscure or destroy any copyright, trade secret, proprietary or confidential legends or marking placed upon or contained within the Platform;
4. prepare or develop derivative works based on the Platform;
5. merge the Platform with any other software;
6. use the Services and/or Platform for purposes other than those permitted under these Terms of Use or illegal, unlawful or malicious purposes;
7. impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
8. attempt to gain unauthorised access to or otherwise interfere or disrupt other systems or networks connected to the Platform or Services;
9. post, promote or transmit through the Platform or Services any Prohibited Materials;
10. interfere with another’s utilisation and enjoyment of the Services and/or the Platform;
11. use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of another User’s Device or the Services and/or the Platform;
12. take any action or use the Platform or the Services in a manner which may adversely affect the regular operation of the Platform and/or the Services (including without limitation, actions which excessively overload the systems); or
13. use the Platform or the Services other than in conformance with the acceptable use policies of any connected networks, any applicable internet standards and any other applicable laws, or view, listen to, download, print or use the Materials other than as allowed under applicable laws.

Any breach of the aforesaid restrictions shall result in immediate and automatic termination of all rights and licence granted hereunder. The use restrictions set out herein shall survive the termination of these Terms of Use.

2.3. For the avoidance of doubt, we shall not at any time be obliged to provide any adaptations, enhancements and/or modifications to the Platform, including any updates, patches, bug-fixes and/or upgrades to the Platform or any new versions and/or releases of the Platform which incorporate any new features or functions.

3. General use of Services and/or access of Platform

3.1. Guidelines to the use of Platform:

You agree to comply with any and all guidelines, notices, operating rules and policies and instructions pertaining to the use of or access to the Platform and/or the Services, as well as any amendments to the aforementioned, issued by us, from time to time. These notices, guidelines and operating rules and policies will generally be notified to you via email, push notification(s) and/or publication on the Platform or such other method of notification as may be designated by us, which you acknowledge shall be sufficient notice for the purpose of this clause. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform.

3.2. General terms of access and use:

The Services may only be accessed by you, and in the case of Authorised User Services, with the use of your Username and Password (as registered by you in accordance with Clause 4.1). You agree to access and/or use the Platform and/or Services only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Platform and/or Services in good faith.

3.3. Availability of Platform and Services:

We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Platform and/or any Services and we shall not be liable if any such upgrade, modification, suspension, discontinuation or removal prevents you from accessing the Platform and/or any part of the Services.

3.4. Right, but not obligation, to monitor content:

We and our service providers reserve the right, but shall not be obliged to:

1. monitor, screen or otherwise control any activity, content or material on the Platform and/or through the Services. We may in our sole and absolute discretion, investigate any violation of these Terms of Use and may take any action we deem appropriate;
2. suspend, prevent, disable, terminate or restrict any access to and/or use of the Platform and/or the Services (or part thereof) by any User or Third Party;
3. report any activity we suspect to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities;
4. request any information and data from you in connection with your use of the Services and/or access to the Platform at any time and to exercise our rights under this Clause 3.4 if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data; and/or
5. without stipulating any reason and in our sole discretion, remove, block, suspend, modify, reject or edit any User Content. For the avoidance of doubt, the foregoing shall permit us or our service providers to reject or remove any User Content for whatever reason.

3.5. User Content:

Where applicable, we and our service providers are entitled and authorised to host, represent, display or signify on or through the Platform and/or any Services that any User Content is from you. We and our service providers neither endorse nor assume any responsibility for the contents of your postings, transmissions or communications through the Platform and you are therefore solely responsible.

3.6. Additional Terms:

In addition to these Terms of Use, the use of specific aspects of the Platform, Services and/or Materials offered by us or our service providers, may be subject to additional terms and conditions (“Additional Terms”), as notified to you from time to time and which you will need to accept before using such aspects, and will apply in full force and effect upon your access to and/or use of such aspects.

3.7. New Features:

Without prejudice to Clause 2.3, we reserve the right to produce new and updated versions of the Platform and/or introduce new or enhanced services, products, programmes, functions, features and/or applications (collectively, “New Features”) to the Platform. The term “Services” shall include any New Features which are provided through the Platform. All New Features shall be governed by these Terms of Use and may be subject to the Additional Terms, which you shall be required to agree to before access to and use of such New Features is provided, and shall be deemed to have been agreed to upon your access to and/or use of such New Features. In the event of any inconsistency between these Terms of Use and any Additional Terms, the Additional Terms shall prevail in so far as the inconsistency relates to the New Features in question unless otherwise provided.

4. Access to and/or use of Authorised User-only Services

4.1. Username/Password:

1. Username and Password may either be:
   1. determined and issued to you by us; or
   2. provided by you and accepted by us in our sole and absolute discretion in connection with the use of the Services and/or access to the Platform.
2. We may at any time in our sole and absolute discretion forthwith invalidate the Username and/or Password without giving any reason or prior notice and shall not be liable or responsible for any Losses or damage suffered by or caused by you or arising out of or in connection with or by reason of such invalidation.
3. You hereby agree to change your Password from time to time and to keep the Username and Password confidential and protected against unauthorised access at all times. You shall be responsible for the security of your account and liable for any disclosure or use (whether such use is authorised or not) of the Username and/or Password. You are to notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of the Username and/or Password has been compromised or if there has been any unauthorised use of the Username and/or Password.

4.2. Purported use/access:

You agree and acknowledge that any use of the Services and/or any access to the Platform and any information, data or communications referable to the Username and Password shall be deemed to be, as the case may be:

1. use of or access to the Platform and/or the Services by you; or
2. information, data or communications posted, transmitted and validly issued by you.

4.3. You agree to be bound by any use of or access to the Platform and/or any Services which are referable to your Username and Password (whether such access or use is authorised by you or not) and you agree that we and our service providers shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all Losses, damages and expenses (including legal fees) attributable to any use of any Services and/or access to the Platform referable to the Username and Password.

4.4. If you connect to any Third Party system through the Platform or the Services, you must comply with the relevant terms and conditions for such Third Party system. You are responsible for the registration and use of any usernames or passwords required to connect to any Third Party system.

4A. Payment (where applicable)

4A.1 Payment for Orders and/or Services shall be made in accordance with the payment methods specified on the Platform.

4A.2 We may use Third Party services to verify, secure and/or process your payments. The Third Party services may charge a fee for processing payments related to your transactions on the Platform.

4A.3 Without prejudice to the other provisions of the Terms of Use, MWG shall not be responsible for any malfunction in any computer system, software or any internet access service provider that may affect the accuracy or timeliness of the online transmission of payment instructions. MWG shall not be responsible if any information provided is inaccurate or if payment instructions are not given sufficiently in advance to allow for timely payment or if payment instructions cannot be carried out for any reason beyond our control.

5. Intellectual Property Rights

5.1. Ownership of Platform and Materials:

The Intellectual Property Rights in and to the Platform and the Materials are owned, licensed to or controlled by MWG, our licensors or our service providers. We reserve the right to enforce its Intellectual Property Rights to the fullest extent of the law.

5.2. Rights in User Content:

You warrant and represent that you have the right and authority to submit your User Content and that the User Content or any part thereof does not infringe the Intellectual Property Rights or any other rights of any Third Party. You hereby consent and grant to MWG and our service providers a non-exclusive, world-wide, royalty-free, irrevocable licence and right to host, transmit, distribute or use (which will include the right to copy, reproduce and/or publish) the User Content in connection with the Platform and/or the Services.

5.3. Restricted use:

No part or parts of the Platform, or any Materials may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission or that of the relevant Intellectual Property Right owners. Subject to Clause 5.4, permission will only be granted to you to download, print or use the Materials for personal and non-commercial uses if the download or printing functionality is available (e.g. by means of a download or print button), provided always that:

1. you do not modify the Materials and that we or the relevant Intellectual Property Right owners retain all copyright and other proprietary notices contained in the Materials; and
2. you do not reuse or retransmit any such Materials (or part thereof) to any other person or entity without our prior written approval or that of the relevant Intellectual Property Right owners.

5.4. Trade marks:

The Trade marks are registered and unregistered Trade marks of MWG or Third Parties. Nothing on the Platform and in these Terms of Use shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use (including as a meta tag or as a “hot” link to any other website) any Trade marks displayed on the Platform and/or Services, without the written permission of the applicable Trade mark owner.

6. Our limitation of responsibility and liability

6.1. No representations or warranties:

The Services, the Platform and the Materials are provided on an “as is” and “as available” basis. All data and/or information contained in the Platform and/or the Services are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory, including the warranties of non-infringement of Third Party rights, title, merchantability, satisfactory quality or fitness for a particular purpose or use, are given in conjunction with the Platform, the Services or the Materials. Without prejudice to the generality of the foregoing, we do not warrant:

1. the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Platform, the Services or the Materials;
2. that the Platform, the Services or that any of the Materials will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected. Where the Platform, the Services and/or the Materials are unavailable, Users may be able to continue accessing the Services through alternative means as may be determined by and notified to Users at our sole discretion;
3. that the Platform, the Services or the Materials will be compatible with any hardware or software, or the files on your browser and/or operating system;
4. that the Platform, the Services or the Materials are free from any virus or other malicious, destructive or corrupting code, agent, program or macros; and
5. the security of any information transmitted by you or to you through the Platform or the Services, and you accept the risk that any information transmitted or received through the Services or the Platform may be accessed by unauthorised Third Parties and/or disclosed by us or our officers, employees or agents to Third Parties purporting to be you or purporting to act under your authority. Transmissions over the internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet.

6.2. Exclusion of liability:

You acknowledge and agree that MWG and/or the Indemnified Parties (as hereinafter defined) shall not be liable to you for any Losses, damages or expenses (including, any direct, indirect, incidental, special, consequential or punitive damages or economic loss or any claims for loss of profits or loss of use) whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

1. any access, use and/or inability to use (including prohibitions, restrictions, interruptions and delays in the use of) the Platform or the Services;
2. any inaccuracies, error or omission, regardless of cause, in the Materials;
3. any system, server or connection failure, error, omission, interruption, delay in transmission, virus or other malicious, destructive or corrupting code, agent program or macros;
4. any use of or access to any other website or webpage linked to the Platform, even if MWG may have been advised of, or otherwise might have anticipated, the possibility of the same;
5. any services, products, information, data, software or other material obtained or downloaded through the Platform, Services and/or Materials or from any other website or webpage provided through the Platform, Services and/or Materials or from any other party referred through the Platform, Services and/or Materials, or through the use of the Platform, Services and/or Materials;
6. your use or misuse of the Platform, Services and/or Materials; or
7. any reliance on the Platform, Services and/or Materials.

6.3. At your own risk:

Any risk of misunderstanding, error, Loss, damage or expense resulting from the use of the Platform, Services and/or Materials is entirely at your own risk and we shall not be liable therefor.

6.4. Indemnity:

Save to the extent permitted by law, you agree to indemnify, defend and hold harmless MWG and/or MWG’s directors, officers, shareholders, affiliates, employees, contractors, agents, consultants, sub-contractors (collectively known as the “Indemnified Parties”) in respect of any and all claims, demands, actions, proceedings, liabilities (whether civil or criminal), damages, Losses, costs and expenses (including legal costs on an indemnity basis) which may be suffered or incurred by the Indemnified Parties or asserted against the Indemnified Parties by any person in respect of:

1. any unauthorised access and/or use of the Platform, Services and/or the Materials;
2. any breach of these Terms of Use by you; and/or
3. the occurrence of any event due to your act, omission or default which compromises the security or integrity of the Platform, Services and/or the Materials.
4. To the extent permitted under applicable laws, our entire liability to you for any claims arising out of or in connection with these Terms of Use or from the use or inability to use the Platform, Services and/or the Materials, regardless of the form, shall, in the aggregate, be limited to SGD 100.

6A. Disclaimer regarding Generative AI

6A.1 Our Platform may utilise content generated by generative artificial intelligence and large language model technologies, including but not limited to text, images, audio, and video outputs (collectively, “AI Generated Content”), which are platforms and/or systems owned and operated by Third Parties. Without prejudice to the generality of Clause 6.1, such content is provided for general informational purposes only and is not intended to, and should in no way be taken to, constitute professional advice, recommendations, or representations by us. We do not warrant and make no representations as to the quality, accuracy, timeliness, truthfulness, adequacy, commercial value, reliability or completeness of the AI Generated Content. You acknowledge that AI Generated Content may not always reflect current developments or contextually accurate information and is subject to inherent limitations of generative artificial intelligence technologies. You are solely responsible for evaluating and verifying the accuracy, reliability and legality of any AI Generated Content before relying on or using it for any purpose. To the extent permitted under applicable laws, and without prejudice to the generality of Clause 6.2 and Clause 6.3, we disclaim:

1. all liability arising from your reliance on any errors, omissions, or inaccuracies in the AI Generated Content; and
2. all liability arising from any infringement on Third Party rights (including Intellectual Property Rights) and any damages or Losses that may arise from your use or reliance on such content.

7. Hyperlinks, alerts and advertising

7.1. Hyperlinks:

For your convenience, we may include hyperlinks to other websites, mobile applications or content on the internet that are owned or operated by Third Parties. Such linked websites, mobile applications or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website or mobile application. Any hyperlinks to any other websites, mobile applications or content are not an endorsement or verification of such websites, mobile applications or content and you agree that your access to or use of such linked websites, mobile applications or content is entirely at your own risk.

7.2. Advertising:

We may attach banners, java applets and/or such other materials to the Platform for the purposes of advertising our (and/or Third Parties’) products and/or services. For the avoidance of doubt, you shall not be entitled to receive any payment, fee and/or commission in respect of any such advertising or other promotional materials.

8. Consent to disclosure & provision of information

8.1. Personal data protection policy:

Our personal data protection policy explains how we treat your Personal Data when you access the Platform and/or use the Services. By accessing the Platform and/or using the Services, you agree that we can collect, use and disclose any Personal Data you provide to us in accordance with our personal data protection policy (which may be found at https://www.mandai.com/en/about-mandai/our-policies/data-protection.html), as may be updated and/or amended by us from time to time.

8.2. Collection of data:

In addition to the information that you submit via the Platform, you consent to our systems being programmed to gather certain anonymous data to help us understand how the Platform and/or Services are being used and how we can improve it. This automatically gathered data includes your Device’s IP or “Internet Protocol” address, statistics about how you navigate through the Platform and/or Services, and information provided through the use of “cookies”.

8.3. Consent to receive messages:

You consent to and authorise the use by us of any information provided by you (including Personal Data) for the purposes of the sending of commercial messages to you. Your agreement to the provisions of this Clause 8.3 shall constitute your consent for the purpose of the provisions of any Personal Data and spam control laws (whether in Singapore or elsewhere).

8.4. Cookies:

During your use of the Platform, we may issue to and request from your Device "cookies" to enable more convenient browsing when you revisit the Platform. You must not alter any cookies sent to your Device from the Platform and must ensure that your Device sends correct and accurate cookies in response to any relevant request from the Platform.

9. Termination

9.1. Termination by us:

In our sole and absolute discretion, we may with immediate effect without notice to you, terminate your access and use of the Platform and/or Services and/or disable the Username and Password. We may bar access to the Platform and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Use, where if we believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing access to the Platform and/or the Services.

9.2. Consequences of termination

1. Upon termination or expiry of these Terms of Use for any reason whatsoever, all rights and/or licences granted to you under these Terms of Use shall immediately cease and terminate and you shall forthwith cease the use of the Platform and/or the Services in any way whatsoever.
2. Termination of these Terms of Use for any reason shall not bring to an end, our rights accrued prior to termination, and your obligations under any provisions of these Terms of Use which are meant to survive the termination.

10. Notices

10.1. Notices from us:

All notices or other communications given to you if communicated through any print or electronic media as we may select will be deemed to be notified to you on the date of publication or broadcast.

10.2. Notices from you:

You may only give notice to us in writing sent to our designated channels, and we shall be deemed to have received such notice only upon receipt. While we endeavour to respond promptly to notices from you, we cannot guarantee that we will always respond with consistent speed.

10.3. Other modes:

Notwithstanding Clauses 10.1 and 10.2, we may from time to time designate other acceptable modes of giving notices (including but not limited to e-mail or other forms of electronic communication) and the time or event by which such notice shall be deemed given.

11. General

11.1. Governing law and dispute resolution:

Use of the Platform, Materials and/or the Services and these Terms of Use shall be governed by and construed in accordance with Singapore law and you hereby submit to the exclusive jurisdiction of Singapore courts.

11.2. Amendments:

We may, without prior notice to you, vary the terms and conditions of these Terms of Use by posting such updated Terms of Use on the Platform, such variation to take effect on the date specified at the beginning of these Terms of Use. If you use the Platform or the Services after such date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop accessing or using the Platform and the Services immediately and terminate these Terms of Use by giving us notice in writing. Our right to vary these Terms of Use in the manner aforesaid may be exercised without the consent of any person or entity who is not a party to these Terms of Use.

11.3. Sub-contracting and delegation:

We reserve the right to delegate or sub-contract the performance of any of our functions in connection with the Platform and/or Services and reserve the right to use any service providers, subcontractors and/or agents on such terms as we deem appropriate.

11.4. Assignment:

You may not assign your rights under these Terms of Use without our prior written consent. We may assign our rights under these Terms of Use to any Third Party.

11.5. Force majeure:

We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms of Use (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform's and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.

11.6. Severability:

The invalidity or unenforceability of any of the provisions in these Terms of Use shall not adversely affect or impair the validity or enforceability of the remaining provisions of these Terms of Use.

11.7. Waiver:

In the event of a non-compliance with or breach of these Terms of Use by you, our delay or failure to enforce these Terms of Use shall not constitute a waiver of these Terms of Use, and such delay or failure shall not affect or prejudice our rights later to enforce these Terms of Use. We would still be entitled to exercise our rights and remedies in any other situation where you breach or fail to comply with these Terms of Use.

11.8. Rights of Third Parties:

A person or entity who is not a party to these Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore or other similar laws to enforce any of these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this Clause 11.8 shall affect the rights of any permitted assignee or transferee of these Terms of Use.

11.9. English Version:

These Terms of Use and/or Platform content and/or Materials may be in English or in a non-English language. Should there be any inconsistency or conflict between the English version and the non-English versions, the English version shall prevail.