9:00am – 6:00pm
(Last entry at 5:00pm)
Address: 20 Mandai Lake Road, Singapore 729825
Select the park and admission slot
Check your email for your admission booking details
Present your admission booking details at the park entrance to enter
Select a park to visit
Select your ticket type and admission slot
Review and complete your ticket purchase
Present your e-tickets at the park entrance to enter
Starting 16 October 2023, we are conducting a 6-month trial where all inbound travel on the MKS from Khatib MRT Station will be charged $2 per adult / child (age 7 and above).
Outbound travel and journeys within the Mandai precinct (all other stops) will be complimentary during this trial period.
Previously, the Mandai Khatib Shuttle charged $1 per adult / per child (ages 3 to 12) regardless of where you boarded the bus.
This new pricing structure aims to provide an efficient and affordable transportation option.
Charging only for inbound travel from Khatib helps manage operational flows and eases outbound queues at our parks.
The new structure offers cost-effective inbound travel while encouraging guests to explore the Mandai precinct with complimentary outbound and within-Mandai travel.
Charging only for inbound travel simplifies your Mandai Khatib Shuttle experience, and provides you the flexibility to explore our parks without incurring additional costs on your return journey.
The trial period for the new Mandai Khatib Shuttle pricing will be in effect for 6 months*, starting from 16 October 2023.
*Trial period is subject to change
The trial’s results will be evaluated accordingly before we implement any permanent decisions.
Stay tuned to our official website for further updates and information!
From 1 July 2022, there will be a $3 surcharge for all hired taxis departing from our 4 parks at Mandai Wildlife Reserve. This surcharge will be applicable daily, from 1:00pm to 11:59pm.
We have observed that majority of guests leave our Mandai parks during this period, leading to a higher demand for taxis throughout this time.
We have received feedback from guests exiting our Mandai parks that there is a high demand for taxis, especially between 1:00pm to 11:59pm.
This surcharge is to encourage taxi drivers to consider Mandai as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.
This surcharge is applicable only to taxis, and not to private hire vehicles.
No, this surcharge is only applicable for hired taxis departing from Mandai Wildlife Reserve.
This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including bookings and flag-downs.
The $3 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $3 surcharge is payable on top of this fee.
Yes, the surcharge is applicable for taxis booked under Private Hire apps.
Yes, the surcharge is applicable at time of boarding, not booking.
This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.
For more information, please check out our website.
Yes, this surcharge was proactively communicated via our website, as well as to our member community.
Dining-in at our F&B outlets is allowed only for guests who are fully vaccinated, recovered (from COVID-19), medically ineligible individuals, or children aged 12 years and below, under Vaccinated-Differentiated SMM (VDS). Checks may be done to ensure compliance.
Individuals who are medically ineligible for COVID-19 vaccines under the National Vaccination Programme (NVP) must produce a hard-copy certificate from GP clinics/ healthcare institutions, and photo ID or “Exempted from Vaccination” status on TraceTogether app or HealthHub app as proof.
For your safety, please remove your mask only before consuming your meal at our F&B outlets.
Only food and drinks purchased from our F&B outlets can be consumed within the F&B outlets.
Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.
If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.
The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.
Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.
Other useful numbers are:
You can approach any uniformed staff for assistance or call +65 6100 0767 in case of any emergency.