Parks Advisory

To help increase the supply of taxis during peak hours, a $3 surcharge will apply for all hired taxis departing from Mandai Wildlife Reserve effective 1 August 2022. This surcharge will be applicable daily, from 4pm to 11:59pm.

These are the peak hours where majority of the guests leave our wildlife parks, leading to a higher demand for taxis during this period. The surcharge is thus being implemented to encourage taxis to the precinct and reduce waiting times for guests.

We have received feedback from guests exiting our wildlife parks that there is a high demand for taxis, especially between 4pm to 11:59pm. This surcharge is to encourage taxi drivers to consider Mandai Wildlife Reserve as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.

This surcharge is applicable only to taxis. Private hire vehicles are excluded from this surcharge.

No, this surcharge is only applicable for hired taxis departing from Mandai Wildlife Reserve.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including bookings and flag-downs.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including both fixed fare and metered fare bookings.

The $3 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $3 surcharge is payable on top of this fee.

Yes, the surcharge is applicable at time of boarding, not booking.

This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.

Public Transport:
a. Bus 138 to Ang Mo Kio MRT or Springleaf MRT stations
b. Bus 927 to Choa Chu Kang MRT station
- Mandai Khatib Shuttle to Khatib MRT station
- Mandai Express (selected weekends and Public Holidays only) to Bedok, Sengkang, and Tampines.
- For more information, please check out our website.

Dining-in at our F&B outlets is allowed only for guests who are fully vaccinated, recovered (from COVID-19), medically ineligible individuals, or children aged 12 years and below, under Vaccinated-Differentiated SMM (VDS). Checks may be done to ensure compliance.

Individuals who are medically ineligible for COVID-19 vaccines under the National Vaccination Programme (NVP) must produce a hard-copy certificate from GP clinics/ healthcare institutions, and photo ID or “Exempted from Vaccination” status on TraceTogether app or HealthHub app as proof.

For your safety, please remove your mask only before consuming your meal at our F&B outlets.

Only food and drinks purchased from our F&B outlets can be consumed within the F&B outlets.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.

Yes, all our members and guests are required to book admission slot to our parks.

Please access the Membership Portal to book your book admission slot before your visit.

You may select your preferred admission slot on the Membership Portal.

The 3 admission slots booking limit is to provide a better experience for our member community when visiting our park(s).

If your preferred admission slot is not available, please select another admission slot. 

Please visit our Manage Booking portal to book your admission slot before your visit. 

If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.

The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.

Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.

Other useful numbers are:

• National Parks Board: 1800 471 7300 (For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas.)
• Agri-Food and Veterinary Authority of Singapore: +65 6325 7625 / 1800 226 2250 (For assistance on wild animals spotted near or within housing, built-up areas and are of no immediate danger to the public.)
• Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel)  +65 6892 9721 (Fax)
• ACRES Wildlife Crime Hotline (24-hour): +65 9783 7782
• ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
  Email: [email protected]

You can approach any uniformed staff for assistance or call +65 6269 3411 in case of any emergency.

We regret that balloons are not allowed in the park as they may disturb or annoy the animals, should they burst. For more information, refer to the park’s terms & conditions.