Safe Management Measures

In line with the latest government guidelines as of 22 November 2021, we have made operational adjustments across our four parks, please take note of the following when visiting our parks:
 
Vaccination-Differentiated Park Entry
  • Pre-book your visit date and time
  • Only groups of up to 5 fully vaccinated persons will be allowed entry to our parks, including those who have recovered from COVID-19 or have a negative pre-event test. 
  • Unvaccinated children, aged 12 years and below, may be included within the group of five.
Shows and other activities
  • Online reservation is required. 
  • Shows will admit up to 5 pax per group seating, including children aged 0-12.
  • Private buggy tours can have a maximum group size of 5 persons, including children aged 0-12.
  • Animal token feedings can have a maximum of up to 5 pax per feeding activity.
Dining in
  • Dine-in group size is limited to 5 fully vaccinated diners per table.
  • Proof of vaccination status will be required.
  • Unvaccinated persons 12 years and under will be allowed exceptions to dine in.

For those who want to bring wildlife experiences right into your homes, choose from our range of virtual programmes and interact with our animals and their keepers remotely.

Park Information

Before Your Visit

Members (Individuals & Family Members*)

Steps to book your visit

Step 1

Log in to the membership portal

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Step 2

Select the park, number of valid members, visit date and time

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Step 3

View your booking details under 'Manage bookings'

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Step 4

Present your booking details and membership card/e-Card at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 
Kindly note that each 20-digit membership visual ID may book up 3 time slots at any one time, subject to availability, on a first-come, first-served basis. Please visit using your first upcoming booking before booking a new time slot.
 
* Individuals & Family Members refers to Friends of Bird Park, Friends of Night Safari, Friends of River Safari, Friends of SIngapore Zoo and Friends of Wildlife. 
 

Steps to book your visit

Step 1

Select ticket type and enter Pass ID/ticket number at the Manage Booking portal

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Step 2

Select the park, visit date and time

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Step 3

Check your email for your new timeslot booking

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Step 4

Present your new timeslot booking at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 
Corporate members and guests with valid event tickets or complimentary tickets must book a visit date and time before visiting the parks.

Steps to book your visit

Step 1

Select a park to visit

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Step 2

Select your ticket type, visit date and time

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Step 3

Review and complete your ticket purchase

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Step 4

Present your e-tickets at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 

During Your Visit


All our parks are SG Clean Certified. We continue to maintain high standards of hygiene and cleanliness, with hourly cleaning and application of self-disinfecting coating on high touch surfaces.
 
 

There is only one point of entry, so follow the signs to our park entrance. Take your temperature and log your visit with SafeEntry.

Maintain a safe distance between each other, especially in high traffic areas and queues. Remember, entry is only for up to 2 vaccinated guests per group (including infants and children).

Keep your mask on at all times in our parks. Reusable masks are also available for purchase at our retail shops.

Some experiences, programmes and animal exhibits may be temporarily closed to keep everyone safe. Check out what you can plan to see and do.

Arrive no later than 45 minutes after from your selected entry time. Let’s all do our part to keep waiting time to a minimum.

Present your e-ticket or membership card at the park entrance.

Hand sanitisers are available all around the parks, and we are stepping up frequency of cleaning and disinfection.

To minimise contact and reduce waste, download your digital guide for Jurong Bird Park, Night Safari, River Wonders and Singapore Zoo.

Bring Your Essentials

FAQs

Park Advisory Frequently Asked Questions
Safe distancing measures

Only groups of up to 5 vaccinated individuals are allowed, including those who have recovered from COVID-19, or have a negative pre-event test. Provision of children 12 years and below applies.

Under Vaccinated-Differentiated SMM (VDS), only the following unvaccinated or partially vaccinated persons can visit our parks:

  • Persons who have obtained a negative Pre-Event Test (PET taken no earlier than 24 hours before the expected end time of their visit
  • Persons who have recovered from COVID-19
  • Children 12 years and below

Please refer to MOH website on acceptable documents for VDS verification

Under existing Safe Management Measures,  social groups are capped at 5 pax per group. Unvaccinated children, aged 12 years and below, may be included within the group of 5.

Under VDS, children aged 12 years and below may form part of the group of 5 persons visiting the parks.

For your safety, masks must be worn in public places, including our parks. If you are not wearing a mask, you will not be able to enter our parks.
Please click here for a full list of our suspended services and programmes.

Cash payments will not be available, for your safety.

You can use contactless payment options like Visa PayWave and MasterCard PayPass.

Kids below 2 years old and those with special needs do not need to wear a mask to enter the parks.

SafeEntry helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places.

It is important that we use SafeEntry so that contact tracing can be done quickly to limit the risk of further community transmission.

You may purchase a reusable mask at our retail shops.

Where we could implement safe distancing measures effectively, we have continued to run our usual services.

For other areas, we have reviewed and suspended the activities for our guests’ safety.

Timed entry

For new purchases, please select your preferred visit date and arrival time via our online ticketing portal

If you already have a ticket but have not selected your timing, please click here to select the date stated on your ticket and choose your arrival time. 

Guests are required to book a visit date and entry time to our parks online before their visit, due to our safe distancing measures.

Please arrive on time or no later than 45 minutes from your selected time. 

For example, if you have booked a 10:00am timeslot, please arrive between 10:00am to 10:45am. If the park capacity has been reached, you will be required to wait to enter.

To prevent crowding, we introduced time-based admission with limited tickets per time slot.
There is no time limit to how much time you may spend in our parks during opening hours.
As the park capacity has been reached, we request that you wait to enter the park for safe distancing.

Please arrive no later than 45 minutes from your selected time. If the park capacity has been reached, please wait to wait to enter the park.

Tickets sold are not refundable and are valid only on the stated date.

Admission tickets are only valid on the selected date and time.
If your preferred timeslot is not available, please select another timeslot. 
Food and Beverages
Selected F&B and retail outlets will be open. Check out our announcement page to find out more.

For your safety, please remove your mask only before consuming your meal at our F&B outlets.

Only food and drinks purchased from our F&B outlets can be consumed within the premises.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 8126 3720.

Yes, you may remove your mask to consume your meal at our F&B outlets, after you are seated. Do remember to put your mask on again after you have finished your meal.
Promotions and ticketing

All onsite promotions and purchases have been temporarily suspended for your safety. Tickets can only be purchased here.

Suspended promotions include PAssion Silver/NTUC, SAFRA, PAssion card/PAssion POSB debit card 1-for-1 promotions, as well as special discounts such as Wild Birthday, NCSS, and Taxi Tourist Guide schemes.

The Taxi Tourist Guide scheme has been temporarily suspended for your safety. Tickets can only be purchased through our online ticketing portal
Members

Yes, all members and guests are required to book their visit date and entry time to our parks.

Please access the Membership Portal to book your visit date and entry time before your visit.

Our parks are currently operating at limited capacity. The 3 time slots booking limit is to ensure our members community have equal opportunities to visit our park(s).
We have specific timeslots allocated to members only. Please access the Membership Portal to book your visit date and entry time before your visit.
If your preferred timeslot is not available, please select another timeslot. 
Please click here to book your visit date and entry time before your visit. 
Temporary closures and other information
Please visit the Park Advisory page to check our latest safe distancing measures before you visit.

Here are some things you can do from home:

a. See what our animals are up to on Facebook and Instagram

b. Have us say “Hello from the Wild Side

c. Join a buddy on a fun and interactive exploration through the animal kingdom

d. Learn about animals at Singapore Zoo and River Wonders through play

Every visit to Mandai comes with

Find out how, together, we're creating a better future for wildlife and the planet.