Mandai Wildlife Reserve Mandai Wildlife Reserve

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Parks Advisory

Safe Management Measures

In line with the latest government guidelines, we have made operational adjustments across our four parks. As tighter Vaccination-Differentiated Safe Management Measures (VDS) take effect from 13 October 2021, please take note of the following when visiting our parks:
 
  • Only groups of up to two fully vaccinated persons will be allowed entry to our parks, including those who have recovered from COVID-19 or have a negative pre-event test. 
  • Unvaccinated children, aged 12 years and below, may be included within the group of two. If both visitors are children aged 12 and below, they must be from the same household. 
  • Groups of more than 2 persons, even if in separated pairs, from different households will not be allowed admission into our parks. Please note that Verification of NRIC / ID address may be conducted onsite.
  • Pre-book your visit date and time
  • Shows will admit up to 50 guests at a maximum of 2 pax per group seating, including infants. Online reservation is required. 
  • Private buggy tours capped at group size of up to 2 pax.
  • Animal token feedings in pairs only.

For guests who have previously booked more than two tickets or would like to defer their visit, please reach out to us via the Contact Us page at least 7 working days ahead of your original visit date.

For those who want to bring wildlife experiences right into your homes, choose from our range of virtual programmes and interact with our animals and their keepers remotely.

Before Your Visit

Book your visit online in advance

Members (Individuals & Family Members) can book visit date and time to the park through the Membership Portal. 

Adopters and Corporate Members can book visit date and time to the park through the Manage Booking Portal. 

Admission tickets with timed entry and in-park experiences such as animal feeding sessions, tram rides and wildlife tours can be purchased on the Ticketing Portal.

All guests are required to book their seats for shows on the Show Booking Portal 2 hours before show time.
Members (Individuals & Family Members*)

Steps to book your visit

Step 1

Log in to the membership portal

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Step 2

Select the park, number of valid members, visit date and time

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Step 3

View your booking details under 'Manage bookings'

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Step 4

Present your booking details and membership card/e-Card at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 
Kindly note that each 20-digit membership visual ID may book up 3 time slots at any one time, subject to availability, on a first-come, first-served basis. Please visit using your first upcoming booking before booking a new time slot.
 
* Individuals & Family Members refers to Friends of Bird Park, Friends of Night Safari, Friends of River Safari, Friends of SIngapore Zoo and Friends of Wildlife. 
 
Book my visit
View Booking Guide

Steps to book your visit

Step 1

Select ticket type and enter Pass ID/ticket number at the Manage Booking portal

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Step 2

Select the park, visit date and time

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Step 3

Check your email for your new timeslot booking

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Step 4

Present your new timeslot booking at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 
Corporate members and guests with valid event tickets or complimentary tickets must book a visit date and time before visiting the parks.
Book my visit

Steps to book your visit

Step 1

Select a park to visit

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Step 2

Select your ticket type, visit date and time

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Step 3

Review and complete your ticket purchase

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Step 4

Present your e-tickets at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 
Buy Tickets

During Your Visit


All our parks are SG Clean Certified. We continue to maintain high standards of hygiene and cleanliness, with hourly cleaning and application of self-disinfecting coating on high touch surfaces.
 
 

There is only one point of entry, so follow the signs to our park entrance. Take your temperature and log your visit with SafeEntry.

Maintain a safe distance between each other, especially in high traffic areas and queues. Remember, entry is only for up to 2 vaccinated guests per group (including infants and children).

Keep your mask on at all times in our parks. Reusable masks are also available for purchase at our retail shops.

Some experiences, programmes and animal exhibits may be temporarily closed to keep everyone safe. Check out what you can plan to see and do.

Arrive no later than 45 minutes after from your selected entry time. Let’s all do our part to keep waiting time to a minimum.

Present your e-ticket or membership card at the park entrance.

Hand sanitisers are available all around the parks, and we are stepping up frequency of cleaning and disinfection.

To minimise contact and reduce waste, download your digital guide for Jurong Bird Park, Night Safari, River Wonders and Singapore Zoo.

Bring Your Essentials

FAQs

Park Advisory Frequently Asked Questions
Timed entry
How do I select the timing I want on your website?

For new purchases, please select your preferred visit date and arrival time via our online ticketing portal. 

If you already have a ticket but have not selected your timing, please click here to select the date stated on your ticket and choose your arrival time. 

What is timed entry?
Guests are required to book a visit date and entry time to our parks online before their visit, due to our safe distancing measures.
Must I arrive on the dot for my selected timing? E.g. if I choose a 10:00am timeslot, must I be at the park at 10:00am sharp?

Please arrive on time or no later than 45 minutes from your selected time. 

For example, if you have booked a 10:00am timeslot, please arrive between 10:00am to 10:45am. If the park capacity has been reached, you will be required to wait to enter.

Why are you introducing timed entry to all your parks?
To prevent crowding, we introduced time-based admission with limited tickets per time slot.
Does timed entry mean I have to exit the park after a certain period?
There is no time limit to how much time you may spend in our parks during opening hours.
I arrived on time. Why am I still not allowed to enter the Park, and how long must I wait to enter?
As the park capacity has been reached, we request that you wait to enter the park for safe distancing.
What happens if I arrive more than 45 minutes after my selected time? Can I get a refund or change my date of visit?

Please arrive no later than 45 minutes from your selected time. If the park capacity has been reached, please wait to wait to enter the park.

Tickets sold are not refundable and are valid only on the stated date.

Can I visit the park on a different date or time from my selected date and time?
Admission tickets are only valid on the selected date and time.
What if the timeslot I want is not available?
If your preferred timeslot is not available, please select another timeslot. 
Safe distancing measures
With the latest measures, who can visit attractions?

Only groups of up to two vaccinated individuals are allowed, including those who have recovered from COVID-19, or have a negative pre-event test. Unvaccinated children, aged 12 years and below, may be included within the group of two. If both visitors are children aged 12 and below, they must be from the same household.

Can I visit the park if I am not vaccinated/ partially vaccinated?

Under Vaccinated-Differentiated SMM (VDS), only the following unvaccinated or partially vaccinated persons can visit our parks:

  • Persons who have obtained a negative Pre-Event Test (PET taken no earlier than 24 hours before the expected end time of their visit
  • Persons who have recovered from COVID-19
  • Children 12 years and below
Can I visit the park if we are just 2 pax (within allowable group size) and from different households?

Yes, you may visit with another person as long as both of you in the group are eligible to visit under the Vaccination-Differentiation SMM.

Would I still be able to enter the parks if I do not have a mask?
For your safety, masks must be worn in public places, including our parks. If you are not wearing a mask, you will not be able to enter our parks.
Which of your services and programmes will not be available?
Please click here for a full list of our suspended services and programmes.
How do I make payment for my purchases at the parks? Will you still accept cash?

Cash payments will not be available, for your safety.

You can use contactless payment options like Visa PayWave and MasterCard PayPass.

My child is below 2 years of age / has special needs, does he / she need to wear a mask to enter the parks?
Kids below 2 years old and those with special needs do not need to wear a mask to enter the parks.
Why do I need to use SafeEntry when entering and exiting the parks?

SafeEntry helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places.

It is important that we use SafeEntry so that contact tracing can be done quickly to limit the risk of further community transmission.

What happens if I lose/dirty my mask while I’m in the parks?
You may purchase a reusable mask at our retail shops.
Why are some of your services suspended?

Where we could implement safe distancing measures effectively, we have continued to run our usual services.

For other areas, we have reviewed and suspended the activities for our guests’ safety.

Food and Beverages
Will your F&B and retail outlets inside the park be open when I visit?
Selected F&B and retail outlets will be open. Check out our announcement page to find out more.
Can I bring my own food / drinks and consume them in the parks?

For your safety, please remove your mask only before consuming your meal at our F&B outlets.

Only food and drinks purchased from our F&B outlets can be consumed within the premises.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 8126 3720.

Can I remove my mask to drink or eat in the parks?
Yes, you may remove your mask to consume your meal at our F&B outlets, after you are seated. Do remember to put your mask on again after you have finished your meal.
Promotions and ticketing
I have a card that gives me a promotion. Can I still buy at your ticketing counter?

All onsite promotions and purchases have been temporarily suspended for your safety. Tickets can only be purchased here.

Suspended promotions include PAssion Silver/NTUC, SAFRA, PAssion card/PAssion POSB debit card 1-for-1 promotions, as well as special discounts such as Wild Birthday, NCSS, and Taxi Tourist Guide schemes.

I have a DDR / PA / PTC / SgEnable card. How do I redeem my complimentary ticket?
Please email us at [email protected] for further assistance.
I am from a Social Service Organisation and would like to visit with my beneficiaries. How may I do so?
Please email us at [email protected] for further assistance.
I have a vocational license. How do I redeem my complimentary ticket?
The Taxi Tourist Guide scheme has been temporarily suspended for your safety. Tickets can only be purchased here. 
Members
I am a Family / Individual member of your park. Must I book a timeslot too?

Yes, all members and guests are required to book their visit date and entry time to our parks.

Please access the Membership Portal here to book your visit date and entry time before your visit.

I am holding an Individual/Family/Senior/Caretaker Membership. How do I choose my preferred timing?
You may select your preferred timeslot on the Membership Portal here.
Why am I only allowed to book a maximum of 3 time slots visit at any one time?
Our parks are currently operating at limited capacity. The 3 time slots booking limit is to ensure our members community have equal opportunities to visit our park(s).
As a member, would I have priority over non-members when choosing time slots?
We have specific timeslots allocated to members only. Please access the Membership Portal here  to book your visit date and entry time before your visit.
What if my preferred timeslot is no longer available?
If your preferred timeslot is not available, please select another timeslot. 
I am holding a Corporate Membership. How do I choose my preferred timing?
Please click here  to book your visit date and entry time before your visit. 
Temporary closures and other information
What are other things I should take note of before visiting? 
Please visit the Park Reopening page to check our latest safe distancing measures before you visit.
I am not comfortable with visiting the parks now. How else can I show my support?

Here are some things you can do from home:

a. See what our animals are up to on Facebook and Instagram

b. Have us say “Hello from the Wild Side”

c. Join a buddy on a fun and interactive exploration through the animal kingdom

d. Learn about animals at Singapore Zoo and River Safari through play

MORE FAQS

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