Attraction Advisory
Guest Safety & Etiquette
What should I do if I see monkeys in the park?
For your safety, please maintain a safe distance and do not approach, feed, touch, tease or disturb them. Keep food and plastic bags out of sight, remain calm, and move away slowly. If you require assistance, please approach our staff.
Who do I call in an emergency inside an attraction?
Approach any uniformed staff for assistance, or call +65 6100 0767 in case of any emergency inside our attractions.
Who do I call about wild animals outside the attractions?
For immediate assistance in public areas with snakes, monitor lizards, macaques or other native wildlife that may pose a danger, call the Singapore Police Force at 999. Other useful numbers:
- Animal and Veterinary Service (AVS) Animal Response Centre: 1800 476 1600 — for wild animals spotted near or within nature reserves, parks or other nature areas
- Animal Concern Research and Education Society (ACRES): +65 6892 9821, [email protected]
ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
Can I bring balloons into the attractions?
Food & Beverages
Can I bring my own food and drinks into the attractions?
Food and drinks are available at our dining outlets across the wildlife parks and attractions, and we understand that some guests may need to bring their own food into the attractions for various reasons.
If you are carrying food, please keep it properly packed and out of sight. Wild macaques may be drawn to food, baby prams and plastic bags, so please remain calm and move away slowly if they approach. For assistance, please approach any uniformed staff. In an emergency, call +65 6100 0767.
Guest safety and etiquette
I see monkeys outside of the exhibits. Can I touch or take photos with them?
If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of the animals under our care. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.
The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.
Who can we ask help for any animal assistance outside the attractions?
Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.
Other useful numbers are:
- Animal and Veterinary Service (AVS) Animal Response Centre: 1800 476 1600 (For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas.)
- Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel), +65 6892 9721 (Fax), [email protected] (Email)
- ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
- ACRES Animal Crime Investigation Unit (ACIU) Hotline (24-hour): +65 9783 7782
Who can I ask for assistance inside the attraction in case of emergency?
You can approach any uniformed staff for assistance or call +65 6100 0767 in case of any emergency.
Can I bring balloons into the wildlife attractions?
We regret that balloons are not allowed in the wildlife attractions as they may disturb or annoy the animals, should they burst. For more information, refer to the Parks Rules and Conditions.
Food and Beverages
Can I bring my own food/drinks and consume them in the attractions?
While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the attractions for various reasons.
Wild macaques in our wildlife attractions associate baby prams and plastic bags with food. These macaques are not part of the animals under our care. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.
