Play

We are open Monday, Tuesday, Thursday to Saturday, from 10:00am – 6:00pm.

Please Note: While these are our general operating hours, specific appointment slots will be scheduled at various times within this range (morning or afternoon).

No, you do not need to buy an admission ticket.

The Toy Doctor temporary store is located within the free-to-visit area at Mandai Wildlife EAST.

Toy Doctor offers Toy Treatments, Experiential Activities, and Workshops.

You may view the full list of Toy Treatments that are available.

The best way to determine the right treatment for your plush is by booking a consultation with one of our Toy Doctors.

During the consultation, our Toy Doctor will examine your plush, discuss your concerns, and recommend a personalised course of treatment.

A fee of $28 applies for the consultation

Our expertise is focused on soft, plush, and fabric toys. We are currently unable to treat toys made out of hard materials such as porcelain, wood, plastic, rubber, or silicone.

These are examples of toys that cannot be treated

You can check out our price guide for each service available.

The total cost depends on the type of treatment required, the plush fabric condition, and the size of your plush.

During your consultation, the Toy Doctor will provide a detailed examination and give you an estimated quotation for the recommended services.

Yes, members* will enjoy prevailing membership discount rates for shopping experiences.

Refer to your membership benefits for more details.

*Applicable only for WildPass holders, Friends of Mandai, Friends of Mandai Plus, Friends of Rainforest Wild ASIA.

Toy treatment times vary significantly based on the complexity, plush fabric condition, and type of procedure your plush requires.

Our Toy Doctors are committed to turning around every treatment as quickly as possible without compromising the quality of care.

The Toy Doctor will provide an estimated timeline for the treatment during your consultation.

Yes, You may bring in multiple plushies during a consultation session.

Please ensure you upload photos of all your plushies when booking your consultation slot so our Toy Doctors can prepare for your consultation well.

Before your plush is officially discharged, the Toy Doctor will share photos/videos of the completed restoration with you.

This provides an opportunity for you to review the results and communicate any concerns or requested adjustments.

We will then promptly address any issues before arranging for your plush collection.

Yes, as with any restoration process, there are some possible risks.

We ask that you please read through our indemnity form for full details over at our Toy Doctor page before proceeding with treatment.

No, creating an account is not required.

You'll only need to provide your necessary contact information when filling out the booking details.

Yes, you can easily reschedule or cancel your consultation on the booking website.

Please note that you must make any changes at least 2 days prior to your scheduled appointment date, and cancellations are non-refundable.

If a last-minute emergency requires you to make changes to the booking on the day of your appointment, please contact us immediately via email at [email protected]

If you miss your scheduled consultation, you may need to wait until our Toy Doctors have completed their appointments with other guests.

Our ability to accommodate you later will depend on the doctors' appointment schedule on that day.

Yes! You’ll receive a confirmation email once your booking is completed. A reminder email will also be sent 2 days before your appointment date.

If you don't see it, please peek into your Junk/Spam folder to check if it might have landed up there.

Our Toy Doctor will perform a thorough examination of your plush to diagnose its needs.

They will provide recommended treatment options, details on the procedure, and walk you through the estimated quotation for the service..

We are located at a temporary site at Mandai Wildlife East, near Singapore Zoo entrance.

Please refer to the map for directions.

At the moment, walk-ins are not available.

We are operating from a temporary Toy Doctor site, and our doctors often have fully booked schedules during this period as we prepare for the official store opening.

We strongly encourage you to secure a slot by making a booking in advance at this time.

Consultations are currently only available in person.

This allows our Toy Doctors to thoroughly examine your plush and recommend the best treatment plan.

We are currently exploring the feasibility of offering online consultations to better serve our guests in the future.

No worries!  You are not obligated to proceed with the treatment if you do not wish to.

However, please note that the consultation fee of $28 is non-refundable, and the quotation is valid for 14 days.

Yes, we keep you informed. You'll receive updates on your plush primarily through E-mail and WhatsApp.

Our Toy Doctors will contact you via WhatsApp once the treatment is completed.

If any specialty parts or materials take longer than expected, we will also contact you to keep you updated on the revised timeline.

Once the treatment is complete, we will contact you via WhatsApp and email.

We will provide a dedicated link for you to book a specific day and time slot for collection.

Yes, you may certainly arrange for a representative to collect your plush on your behalf.

However, please remember that prior to collection, the Toy Doctor will send you photos/videos of the completed work for your approval.

If you choose to send someone else to collect, they may not be able to assess the plush's condition or request last-minute changes on your behalf during the pickup.

By sending a representative, you accept the plush's condition based on the photos/videos previously approved by you.