Park Advisory
Mandai Khatib Shuttle Trial Pricing

Starting 16 October 2023, we are conducting a 6-month trial where all inbound travel on the MKS from Khatib MRT Station will be charged $2 per adult / child (age 7 and above).

Outbound travel and journeys within the Mandai precinct (all other stops) will be complimentary during this trial period.

Previously, the Mandai Khatib Shuttle charged $1 per adult / per child (ages 3 to 12) regardless of where you boarded the bus.

This new pricing structure aims to provide an efficient and affordable transportation option.

Charging only for inbound travel from Khatib helps manage operational flows and eases outbound queues at our parks.

The new structure offers cost-effective inbound travel while encouraging guests to explore the Mandai precinct with complimentary outbound and within-Mandai travel.

Charging only for inbound travel simplifies your Mandai Khatib Shuttle experience, and provides you the flexibility to explore our parks without incurring additional costs on your return journey.

The trial period for the new Mandai Khatib Shuttle pricing will be in effect for 6 months*, starting from 16 October 2023.

*Trial period is subject to change

The trial’s results will be evaluated accordingly before we implement any permanent decisions.

Stay tuned to our official website for further updates and information!

Taxi Surcharge

From 1 July 2022, there will be a $3 surcharge for all hired taxis departing from our 4 parks at Mandai Wildlife Reserve. This surcharge will be applicable daily, from 1:00pm to 11:59pm.

We have observed that majority of guests leave our Mandai parks during this period, leading to a higher demand for taxis throughout this time.

We have received feedback from guests exiting our Mandai parks that there is a high demand for taxis, especially between 1:00pm to 11:59pm.

This surcharge is to encourage taxi drivers to consider Mandai as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.

This surcharge is applicable only to taxis, and not to private hire vehicles.

No, this surcharge is only applicable for hired taxis departing from Mandai Wildlife Reserve.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including bookings and flag-downs.

The $3 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $3 surcharge is payable on top of this fee.

Yes, the surcharge is applicable for taxis booked under Private Hire apps.

This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.

Public Transport:

  • Bus 138 to Ang Mo Kio MRT or Springleaf MRT stations
  • Bus 927 to Choa Chu Kang MRT station
  • Mandai Khatib Shuttle to Khatib MRT station
  • Mandai Express (selected weekends and Public Holidays only) to Bedok, Sengkang, and Tampines

For more information, please check out our website.

Yes, this surcharge was proactively communicated via our website, as well as to our member community.

Food and Beverages

Dining-in at our F&B outlets is allowed only for guests who are fully vaccinated, recovered (from COVID-19), medically ineligible individuals, or children aged 12 years and below, under Vaccinated-Differentiated SMM (VDS). Checks may be done to ensure compliance.

Individuals who are medically ineligible for COVID-19 vaccines under the National Vaccination Programme (NVP) must produce a hard-copy certificate from GP clinics/ healthcare institutions, and photo ID or “Exempted from Vaccination” status on TraceTogether app or HealthHub app as proof.

For your safety, please remove your mask only before consuming your meal at our F&B outlets.

Only food and drinks purchased from our F&B outlets can be consumed within the F&B outlets.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.

Park safety and etiquette

If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.

The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.

Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.

Other useful numbers are:

  • National Parks Board Animal Response Centre: 1800 476 1600 (For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas.)
  • Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel), +65 6892 9721 (Fax), [email protected] (Email)
  • ACRES Wildlife Rescue Hotline (24-hour)+65 9783 7782
  • ACRES Animal Crime Investigation Unit (ACIU) Hotline (24-hour): +65 9783 7782

You can approach any uniformed staff for assistance or call +65 6100 0767 in case of any emergency.

We regret that balloons are not allowed in the park as they may disturb or annoy the animals, should they burst. For more information, refer to the park’s terms & conditions.

About Bird Paradise
Bird Paradise held its soft opening on 8 May 2023 and grand opening on 15 November 2023.

Bird Paradise will be open daily from 8 May 2023, from 9:00am to 6:00pm. Last admission into the park is at 5:00pm.

Admission

From 8 February 2024, admission to Bird Paradise will no longer require booking of timeslots. Guests and members will only need to select their preferred date of visit in advance.

All admission tickets must be purchased online from our ticketing website, prior to visiting Bird Paradise. WildPass holders enjoy up to 20% off local Adult/Child tickets when purchasing online.

Getting to Bird Paradise

By public transport: bus services 138 or 927, or the Mandai Khatib Shuttle. For more information, please visit our website.

You may hop on the Mandai Khatib Shuttle. Stay tuned to our official Mandai website for further updates and more details.

Visitors to Bird Paradise can park at Car Park 1 at Mandai Wildlife West.

The first hour (inclusive of a 20-minute grace period) is chargeable at $3. Every additional hour or part thereof is chargeable at $2 per hour. Parking charges are capped at $10 per day.

Tram rides and Accessibility

Bird Paradise is best enjoyed on foot. A complimentary shuttle service is available to bring guests from the entrance to Central Plaza, where the Sky Amphitheatre and several Food & Beverage outlets are located.

Yes, majority of Bird Paradise is wheelchair-accessible and public areas are designed for seamless and barrier-free movements between zones.

Animal presentations

There are 2 animal presentations — Wings of the World and Predators on Wings. No seat bookings are required. For more information, please visit our website.

Feeding Programmes
Food and Beverages

All Food & Beverage outlets within Bird Paradise do not serve pork or lard. Vegetarian-friendly food options like salads and plant-based menus are available at various Food & Beverage outlets.

Members
Tram rides and Accessibility

Yes, tram service is included in your Singapore Zoo admission ticket for your convenience. You may hop on and off at any of the designated tram stations around the park.

Animal presentations
No, all animal presentations at the park are included in your admission.

Please refer to Feed the Animals for more information.

You can purchase select feeding sessions online together with your admission tickets, or as a standalone add-on experience.

Yes, for selected exhibits. You can purchase select feeding sessions online together with your admission tickets, or as a standalone add-on experience. 

Food and Beverages

While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons. Picnic areas are available for guests to sit and relax; including Pavilion by the Lake, Garden with A View and Picnic Area (located near Rainforest Walk).

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.

Park amenities and services
Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking the tram, please note that you’ll need to fold the stroller or wheelchair before boarding the tram.
Personalised tours
No, an admission ticket to Singapore Zoo is required and can be purchased at the ticketing booth or online via our official ticketing website.

Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] / +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours. 

Timed entry at Night Safari
Guests are required to book a visit date and entry time to Night Safari online before their visit, as part of our efforts to provide a better entry experience.

For admission tickets to Night Safari, select your preferred visit date and arrival time via our online ticketing portal

If you already have a ticket to Night Safari but have not selected your timing, please manage your booking to select your visit date and arrival time. 

Please arrive on time or no later than 45 minutes from your selected time. For example, if you have booked a 10:00am timeslot, please arrive between 10:00am to 10:45am, for a better entry experience.
To prevent crowding, we introduced time-based admission with limited tickets per time slot.
There is no time limit to how much time you may spend in our parks during opening hours.
As the park capacity has been reached, we request that you wait to enter the park for safe distancing.
Please arrive no later than 45 minutes from your selected time, for a better queue experience. Tickets sold are not refundable and are valid only on the stated date.
Admission tickets are only valid on the selected date and time.
If your preferred timeslot is not available, please select another timeslot. 
Admission
Our guests spend on average 3 to 4 hours touring the park. 
Animal presentations

This is part of our efforts to enhance the queue system to ensure a smoother park experience for our members and guests.

Guests can now book their presentation seats 2 hours before the presentation starts so that they need not physically queue.

This system is available at River Wonders and Night Safari. Limited seats available.

You must have a valid park admission ticket and timeslot before you book a presentation on the day of your visit. Park admission tickets can be purchased online.

  • On our website, click on Things to Do > Presentations
  • Select the park and presentation you'd like to watch and click on ‘Book Seats’

All presentation bookings are subject to availability.

An email confirmation will be sent to your registered email address upon successful booking.

Yes, as they are considered as 1 headcount.

Kindly book for a presentation slot that is later than your park admission timing.

You can make an online booking for the presentation anywhere in our parks, 2 hours before each presentation time.

Yes, you may book for the various presentation seats 2 hours before each presentation.

You can make a booking via our website 2 hours before each presentation. Being in close physical proximity to the presentation venue is not required.

Seats are limited and subject to availability.

Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.

Should you arrive after the presentation has begun, it will be considered a no-show and your seats may be released to other guests for them to enjoy the presentation.

Should you wish to cancel your presentation booking, please help our zoo community by cancelling your booking via the SMS/email confirmation sent to you.

No-show will be deemed as void and cannot be reused for another presentation.

Our presentations at River Wonders and Night Safari are operating with limited seating capacity.

Tickets are only valid on the stated date and time, and are non-refundable and non-exchangeable.

There is still much to see as our 4 parks continue to be home to almost 1,000 species of animals, many of which display their natural behaviours as you explore the park and encounter a wildlife experience like no other.

An email reminder will be sent 10 to 20 minutes before the presentation starts, depending on the zones that you have been assigned to.

Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.

Please present your booking confirmation email.

Please ensure all person(s) are onsite at the presentation location 15 minutes before presentation time.

A successful online presentation booking is required to watch the presentation.

Please arrive at the presentation venue only at the timing as per the confirmation email sent.

Food and Beverages

Yes, while food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 63608612.

Park amenities and services
Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking the tram, please note that you’ll need to fold the stroller or wheelchair before boarding the tram.
Personalised tours
No, an admission ticket to Night Safari is required and can be purchased at the ticketing booth or online via our official ticketing website.

Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] / +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours.

Admission

Separate charges apply for Amazon River Quest boat ride. You may purchase the Amazon River Quest boat ride tickets online, together with your admission ticket, or as a standalone add-on experience. 

River Wonders occupies 12 hectares. It is explored mainly on foot by passing through freshwater aquariums and entering walk-through exhibits. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest boat ride.

A typical visitor may spend 2 to 3 hours at the park, depending on the interest level and time spent at each exhibit, viewing of animal presentations as well as shopping and dining experiences. We recommend visitors spend at least 2 hours in River Wonders for a fully immersive experience and learn about the fascinating flora and fauna in freshwater habitats. 

Animal presentations

This is part of our efforts to enhance the queue system to ensure a smoother park experience for our members and guests.

Guests can now book their presentation seats 2 hours before the presentation starts so that they need not physically queue.

This system is available at River Wonders and Night Safari. Limited seats available.

You must have a valid park admission ticket and timeslot before you book a presentation on the day of your visit. Park admission tickets can be purchased online.

  • On our website, click on Things to Do > Presentations
  • Select the park and presentation you'd like to watch and click on ‘Book Seats’

All presentation bookings are subject to availability.

An email confirmation will be sent to your registered email address upon successful booking.

Yes, as they are considered as 1 headcount.

Kindly book for a presentation slot that is later than your park admission timing.

You can make an online booking for the presentation anywhere in our parks, 2 hours before each presentation time.

Yes, you may book for the various presentation seats 2 hours before each presentation.

You can make a booking via our website 2 hours before each presentation. Being in close physical proximity to the presentation venue is not required.

Seats are limited and subject to availability.

Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.

Should you arrive after the presentation has begun, it will be considered a no-show and your seats may be released to other guests for them to enjoy the presentation.

Should you wish to cancel your presentation booking, please help our zoo community by cancelling your booking via the SMS/email confirmation sent to you.

No-show will be deemed as void and cannot be reused for another presentation.

Our presentations at River Wonders and Night Safari are operating with limited seating capacity.

Tickets are only valid on the stated date and time, and are non-refundable and non-exchangeable.

There is still much to see as our 4 parks continue to be home to almost 1,000 species of animals, many of which display their natural behaviours as you explore the park and encounter a wildlife experience like no other.

An email reminder will be sent 10 to 20 minutes before the presentation starts, depending on the zones that you have been assigned to.

Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.

Please present your booking confirmation email.

Please ensure all person(s) are onsite at the presentation location 15 minutes before presentation time.

A successful online presentation booking is required to watch the presentation.

Please arrive at the presentation venue only at the timing as per the confirmation email sent.

Boat rides – General

No. River Wonders is not a theme park but a wildlife park that focuses on river habitats.

Visitors can go on Amazon River Quest which simulates the experience of a boat expedition along Amazon River to see animals in naturalistic habitats. Animal sightings include the jaguar, Brazilian tapir and capybara.

Amazon River Quest is a ticketed 10-minute boat ride that allows visitors to view animals living along the edges of Amazon River. These include the jaguar, Brazilian tapir and capybara. Guests must fulfil the following riders' guidelines to take the boat ride:

 

  • Children must be at least 1.06m to take the ride
  • Expectant mothers are not allowed to take the boat ride
  • Guests who are in wheelchair or in impaired physical health are not allowed to ride due to evacuation safety requirements.
Amazon River Quest

A large section of River Wonders is designed to be accessed on foot. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest.

Key attractions such as the world’s largest freshwater aquarium at Amazon Flooded Forest and Giant Panda Forest can only be accessed on foot.

Ride restrictions and riders' guidelines are put in place to protect the safety of our guests, and to ensure that the safety systems of the ride are not compromised.

  • Children must be 1.06m and above to experiece the boat ride
  • Children between 1.06m and 1.35m must be accompanied by a supervising adult
  • Guest must be able to transfer onto the boat unaided

As the boat ride involves moderate acceleration, elevation changes and minor bumping, guests with the following conditions shall not ride.

  • Expectant mothers
  • Motion sickness or dizziness
  • Heart conditions or abnormal blood pressure
  • Back and/or neck disorder
  • Impaired physical health
  • Persons in wheelchair
85% of River Wonders’ animal collection is designed to be viewed by visitors on foot, while the boat ride lets visitors see the other 15%. Animals along Amazon River Quest can only be seen via the boat ride.
The ride will be suspended when lightning is detected in the vicinity and during heavy rain for the safety and comfort of the guests. Umbrella is not allowed to be opened during the boat ride, hence guests may wish to put on their rain jacket or ponchos before boarding when the ride is operating during a light drizzle. 

Yes. Amazon River Quest is available at a fee of $5 per adult and $3 per child for ages 3 to 12 years old in addition to River Wonders admission tickets. Riders must be at least 1.06m to take the boat ride. Other riders' guidelines apply.

Amazon River Quest ticket can be purchased online together with an admission ticket, or as a standalone add-on experience.

No. 85% of River Wonders' animal collection is designed to be viewed by visitors on foot, while the boat ride lets visitors see the other 15%. Attractions such as the world’s largest freshwater aquarium at Amazon Flooded Forest and Giant Panda Forest can only be accessed on foot.
The last boat ride is at 6.00pm, on a first-come, first-served basis. 
Amazon River Quest simulates the experience of a boat expedition down Amazon River where visitors can spot the various animals in naturalistic habitats. With various species of monkeys that reside on tree tops, an open-top boat design allows better chances of seeing these animals, many of which would not be visible with a covered boat.
Feeding Programmes
No. Feedings will be administered by the aquarists or keepers only.
Food and Beverages

While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons. Picnic areas are available for guests to sit and relax at Boat Plaza and various locations along the park where benches are located.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.

Park amenities and services
Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking Amazon River Quest, please note that you’ll need to park the stroller before the boarding point of the ride.
Personalised tours
No, an admission ticket to River Wonders is required and can be purchased at the ticketing booth or online via our official ticketing website.

Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] or call +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours. 

SAFE DISTANCING MEASURES

For your safety, masks must be worn in public places, including our parks. If you are not wearing a mask, you will not be able to enter our parks.

Please click here for a full list of our suspended services and programmes.

Cash payments will not be available, for your safety.

You can use contactless payment options like Visa PayWave and MasterCard PayPass.

Kids below 2 years old and those with special needs do not need to wear a mask to enter the parks.

SafeEntry helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places.

It is important that we use SafeEntry so that contact tracing can be done quickly to limit the risk of further community transmission.

You may purchase a reusable mask at our retail shops.

Where we could implement safe distancing measures effectively, we have continued to run our usual services.

For other areas, we have reviewed and suspended the activities for our guests’ safety.

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