Park Tickets
Terms & Conditions

The following terms and conditions and any other applicable specific terms and conditions (“Terms and Conditions”) shall apply to the tickets in respect of (a) the entry to, and/or (b) the participation in any ride or activity in or around, any area(s) in the Mandai Wildlife Reserve (each area that is ticketed or where a ticketed ride or activity may be undertaken in, a “Park”, and collectively, the “Parks”), and shall form a legal agreement (the “Agreement”) between the guest (the “Guest”) and Mandai Park Holdings Pte. Ltd. and its subsidiaries, related companies and affiliates who are engaged in its lines of businesses, as the case may be (the “Mandai Wildlife Group” or “MWG”).

MWG reserves the right to amend these Terms and Conditions from time to time without prior notice to the Guest. By purchasing a ticket to or entering any of the Parks, the Guest confirms to have read and understood, and agrees to be bound, by these Terms and Conditions.

  1. General Ticket Conditions
    1. All standard admission tickets to the Parks (“Admission Tickets”) shall be valid for one (1) visit to the relevant Park(s) on the purchase date or on the date stipulated on the Admission Tickets.
    2. Admission Tickets may be for a single Park (“Single Park Tickets”) or multiple Parks (“ParkHopper Tickets”).
    3. All Admission Tickets include complimentary tram services in the Parks (where available). Separate tickets and bookings may be required for the rides and activities in or around the Parks (“Attraction Tickets”).
    4. MWG reserves its right to void and/or refuse entry into the Parks for Admission Tickets that are altered, tampered, or defaced.
    5. Only Admission Tickets from authorised channels will be accepted. MWG reserves its right to void and/or refuse entry into the Parks for Admission Tickets procured from unauthorised channels.
    6. All children below the age of three (3) years old may enter the Parks for free when accompanied by another Guest holding an Admission Ticket to the same Parks.
    7. All local residents above the age of sixty (60) years old shall be eligible to purchase Admission Tickets under the Senior Citizens’ Concession Rate.
    8. Guests with complimentary Admission Tickets or Admission Tickets with the Local Resident’s Discount or Senior Citizen’s Concession Rate may be required to produce proof of identity upon purchase of Admission Tickets and/or at the point of entry to the Parks, in accordance with MWG’s Personal Data Protection Policy.
    9. Each guest is limited to purchase, per online transaction, a maximum of (i) ten (10) tickets per age category for Single Park Tickets; or (ii) six (6) per age category for ParkHopper Tickets.
    10. All Admission Ticket holders are required to book a visit date in advance via the Manage Booking portal at https://managebooking.mandai.com.
    11. For purchase(s) made onsite, an administrative fee of S$3.00 per transaction shall apply.
    12. MWG may, in its sole discretion, vary the operation hours of any of the Parks, or close, stop or suspend any rides or activities, whether wholly or in part, without prior notice or reason.
    13. MWG shall not be liable for any delays or cancellation or closure of the Parks or any presentations, animal appearances, restaurants, exhibits, features, or walking paths in or at any part of the Parks resulting from acts or occurrences beyond its control including without limitation to acts of God, regulations, or any governmental authority, war or national emergency, accident, fire, strikes, disturbance or industrial disputes, outbreak of diseases, or animal escapes.
  2. Prices
    1. All prices on the official MWG website (found at https://www.mandai.com/en.html) are in Singapore dollars and are subject to change until the Admission Tickets, Attraction Tickets and/or Packages (as hereinafter defined) are paid by the Guest in full.
    2. Meal Packages and Tour Packages (each as hereinafter defined) (each a “Package” and collectively, the “Packages”), must be paid for by the Guest in full. Payment cannot be broken down into individual Package component prices.
    3. All prices are subject to change due to imposition of taxes or other charges of governmental authorities.
    4. Upon purchase of Admission Tickets, Attraction Tickets and/or Packages (collectively, the “MWG Products”), the full price of these MWG Products, or part thereof, is non-refundable.
    5. MWG reserves the right, in its sole discretion, to allow for refunds to be made in accordance with the method that payment was received. All appropriate refunds will be made through the Guest’s travel and/or tour agent if payment was made to MWG by the travel and/or tour agent. MWG is not responsible for the receipt of refund monies by Guests from their travel and/or tour agents.
    6. Any requests or queries in relation to any or all MWG Products purchased from third parties should be referred to the relevant third parties.
  3. ParkHopper Tickets
    1. ParkHopper Tickets for two (2) Parks (“2-Park Admission Tickets”)
      1. 2-Park Admission Tickets are valid for seven (7) days from the chosen date of first visit. 2-Park Admission Tickets with Night Safari are subject to the specified visit date and time selected for the Park.
      2. 2-Park Admission Tickets are for admission to two (2) selected Parks, valid for one-time entry to each selected Park.
      3. Other terms and conditions specific to 2-Park Admission Tickets may apply.
    2. ParkHopper Tickets for four (4) Parks (“ParkHopper Plus Tickets”)
      1. ParkHopper Plus Tickets are valid for seven (7) days from the chosen date of first visit. ParkHopper Plus Tickets with Night Safari are subject to the specified visit date and time selected for the park.
      2. ParkHopper Plus Tickets are for admission to four (4) selected Parks, valid for one-time entry to each selected park.
      3. Other terms and conditions specific to ParkHopper Plus Tickets may apply.
  4. Tour Packages
    1. Subject to blackout dates and availability, MWG may, from time to time, offer tour packages for the Parks (the “Tour Packages”).
    2. Unless otherwise stated, Tour Packages do not include Admission Tickets. Admission Tickets must be purchased separately.
    3. Unless otherwise stated, all Guests below the age of eighteen (18) years old must be accompanied by an adult above the age of twenty-one (21) years old at all times during the tour(s).
    4. Unless otherwise notified, all Tour Packages will commence as scheduled. Guests must arrive at the designated meeting point prior to the commencement time for the Tour Package. Guests who do not report at the designated meeting point shall be deemed to have forfeited their Tour Package.
    5. For Guests who arrive after the commencement time for the Tour Package(s), MWG may exercise in its sole discretion to allow late Guests to join the tour. However, in such circumstances, components of the tour that has been covered by the tour up to the point of the Guests’ late arrival will not be repeated, and the Guests will not be entitled to revisit those components.
    6. As the Tour Packages may consist of MWG’s guides bringing the Guests through restricted zones, the Guests must not take any form of photograph, video, or other digital media (“Media”) while in such restricted zones, unless the Guests are expressly informed by MWG’s guides that such Media recording is allowed. In the event that the Guests take any form of Media recording without being expressly informed that such Media recording is allowed, the Guests must cooperate with MWG when the Guests are informed that such Media, and all copies thereof, must be destroyed immediately.
    7. Unless otherwise stated, the Tour Packages are not exclusive and different groups of Guests may be arranged to join the same tour.
    8. In the unlikely event that the Tour Packages cannot be undertaken on the designated date and/or time due to adverse weather conditions, any unexpected conditions in the Parks, and/or conditions relating to the well-being of the animals, MWG reserves the right to reschedule the tour to another date and/or time, subject to applicable conditions, in its sole discretion.
    9. For the Tour Packages at the River Wonders, the following additional conditions apply:
      1. Guests must be at least 1.2 metres in height to participate in the Backstage Pass: Manatee Mania tour, and at least 1.06metres in height to participate in the River Quest (as defined below); and
      2. Guests who are pregnant are not allowed to participate in the Backstage Pass: Manatee Mania tour.
  5. Meal Packages
    1. Subject to blackout dates and availability, MWG may, from time to time, offer meal packages in the Parks (the “Meal Packages”).
    2. All Meal Packages cannot be re-sold, transferred or exchanged, either in whole or in part, for cash, for cash-in-kind, or for any other item.
    3. Upon purchase of Meal Packages, the full price of these packages, or part thereof, is non-refundable.
    4. MWG reserves the right to allocate seating at the respective food and beverage outlets in its sole discretion.
    5. When a reservation is made for a specific time for any number of Guests, all Guests making up the group of Guests must be present within fifteen (15) minutes of the specified time, otherwise the reservation shall be deemed cancelled.
    6. Other terms and conditions specific to Meal Packages may apply.
  6. Rental of Equipment
    1. Subject to blackout dates and availability, MWG may, from time to time, offer the rental of equipment for use in the Parks (the “Rental Equipment”). The Rental Equipment available for rental may vary across the Parks.
    2. Subject to these Terms and Conditions, and also subject to availability and the terms and conditions that might attach specifically to the rental of a particular Rental Equipment, the Guests may rent the Rental Equipment from MWG during the operating hours of the Parks that the Guests are visiting.
    3. The Rental Equipment that the Guests may rent from MWG can only be used in the Parks, and the Guests must not allow the Rental Equipment to leave the Parks.
    4. Where damage is caused to the Rental Equipment, parts of the Rental Equipment become lost or the Rental Equipment is not returned to MWG, the Guest shall reimburse, in full, the cost of procuring a replacement Equipment that is of the same or better quality than the damaged Equipment.
    5. The Guest shall also indemnify, defend and hold MWG and any of the directors, officers, agents, shareholders, employees and contractors of MWG entities (the “Indemnified Parties”) harmless from and against any and all allegations, claims, demands, causes of action, damages, costs (including but not limited to costs of investigation, legal fees on a full indemnity basis and other third-party fees and, to the extent permitted by law, fines, penalties and forfeitures in connection with any proceedings against the Indemnified Parties), expenses, penalties, losses and liabilities of any nature (whether under a theory of negligence, strict liability, contract or otherwise) incurred or to be incurred by or claimed against the Indemnified Parties, including any allegation, action or proceeding raised or brought, arising from, in connection with, relating to, or as a result of (a) any accident, injury, death, loss, or damage whatsoever to any person or to the property of any person, including the persons employed and the property managed MWG and all persons in or at the premises managed by MWG as shall occur due to the Guest’s usage of the Rental Equipment, (b) any act or omission whatsoever on the Guest’s part or on the part of any person under the Guest’s care, control, and/or custody, or (c) any negligence, wrongful act or omission of the Indemnified Parties.
    6. Strollers can only be rented to carry one (1) child below the age of three (3) years old, and under the weight of 15 kg. 6.7. Wagons can only be rented to carry a maximum of two (2) children, both of whom must be below the age of six (6) years old, and both of whom must not weigh above a combined weight of 35 kg. 6.8. Electric scooters cannot be rented to Guests who weigh more than 150 kg, pregnant Guests, or Guests who are below the age of sixteen (16) years old. 6.9. Other terms and conditions specific to Rental Equipment may apply.
  7. Singapore Zoo Carousel
    1. Subject to these Terms and Conditions, and subject to availability, Guests below the height of 107 cm may ride on the Singapore Zoo Carousel (the “Carousel”).
    2. All Guests riding on the Carousel must be accompanied by another supervising Guest who is above the height of 135 cm. These accompanying Guests may participate in the Carousel ride without charge.
    3. Any Guest riding on the Carousel must be below the weight of 77 kg.
    4. Guests who are pregnant, afflicted with physical conditions that might impede movement, are prone to motion sickness or dizziness, or are feeling unwell are not allowed to ride on the Carousel.
    5. Other terms and conditions specific to the Carousel may apply.
  8. River Wonders Amazon River Quest Boat Ride
    1. Subject to these Terms and Conditions, and also subject to availability, Guests above the height of 106 cm may ride on the River Wonders Amazon River Quest Boat Ride (the “River Quest”).
    2. All Guests between the heights of 106 cm and 135 cm must be accompanied by another supervising Guest who is above the height of 135 cm.
    3. Guests who are pregnant, afflicted with physical conditions that might impede movement, suffering from any form of heart or blood pressure condition, or suffering from any form of back or neck condition are not allowed to ride on the River Quest.
    4. Other terms and conditions specific to the River Quest may apply.
  9. Rainforest Wild ASIA Black Adventures
    1. All Guests must arrive at the designated meeting point to check-in for the Wild Apex Adventure (“Apex Adventure”) and/or Wild Cavern Adventure (“Cavern Adventure”) at least fifteen (15) minutes prior to the commencement time stated in the adventure booking. Guests who do not check-in by the stipulated time shall be deemed to have forfeited their adventure booking.
    2. During check-in, each Guest must complete a “Waiver and Consent Form” onsite. A parent or legal guardian must complete the “Waiver and Consent Form” for Guests who are under the age of twenty-one (21) years old (by date of birth).
    3. Guests must fulfil the following criteria:
      1. height — between 1.35m and 2.10m;
      2. weight — between 20kg and 120kg;
      3. must be able to fit securely into all safety equipment provided; and
      4. for Cavern Adventure only, must be able to pass through a 45cm wide passageway.
    4. Guests who have/are pre-existing health or medical conditions; frail or brittle-boned; recovering from surgery or afflicted with physical conditions that might impede movement; suffering from any form of heart or blood pressure condition; pregnant; and/or susceptible to panic or anxiety attacks are not allowed to participate in the Apex Adventure and/or Cavern Adventure.
    5. Other terms and conditions specific to the Apex Adventure and/or Cavern Adventure apply.
  10. Rainforest Wild ASIA Adventure Plus
    1. Canopy Jump
      1. Guests must complete a “Waiver and Consent Form” onsite. A parent or legal guardian must complete the “Waiver and Consent Form” for Guests who are under the age of twenty-one (21) years old (by date of birth).
      2. Guests must fulfil the following criteria:
        1. height — between 1.35m and 2.10m;
        2. weight — between 20kg and 120kg;
        3. must be able to fit securely into the harness provided; and
        4. must be able to climb and descend ladders and walk on uneven terrain without any assistance.
      3. Guests who have/are pre-existing health or medical conditions; frail or brittle-boned; recovering from surgery or afflicted with physical conditions that might impede movement; suffering from any form of heart or blood pressure condition; pregnant; and/or susceptible to panic or anxiety attacks are not allowed to participate in the Canopy Jump.
      4. Other terms and conditions specific to the Canopy Jump apply.
    2. AIA Vitality Bounce
      1. Guests must complete a “Waiver and Consent Form” onsite. A parent or legal guardian must complete the “Waiver and Consent Form” for Guests who are under the age of twenty-one (21) years old (by date of birth).
      2. Guests must fulfil the following criteria:
        1. minimum height — 0.9m; and
        2. maximum weight — 120kg;
      3. Children between 0.9m and 1.35m must be accompanied by an adult.
      4. Guests who have/are pre-existing health or medical conditions; frail or brittle-boned; recovering from surgery or afflicted with physical conditions that might impede movement; suffering from any form of heart or blood pressure condition; pregnant; and/or susceptible to panic or anxiety attacks are not allowed to participate in the AIA Vitality Bounce.
      5. Other terms and conditions specific to the AIA Vitality Bounce apply.
    3. Critter Crawl
      1. Children below 1.15m must be accompanied by an adult.
      2. Guests must be able to fit securely into the helmet provided.
      3. Guests with pre-existing health or medical conditions, frail or brittle-boned, recovering from surgery or afflicted with physical conditions that might impede movement, suffering from any form of heart or blood pressure condition, or pregnant, or susceptible to panic or anxiety attacks are not allowed to participate in the Critter Crawl.
      4. Other terms and conditions specific to the Critter Crawl apply.
  11. Conversion of Ticket to Membership
    1. Subject to the terms and conditions of the individual Membership Schemes, Admission Tickets shall be eligible for conversion to the following Membership Schemes:
      1. Family Friends of Wildlife;
      2. Individual Friends of Wildlife;
      3. Family Friends of Wildlife Plus; and
      4. Individual Friends of Wildlife Plus , (collectively, these Membership Schemes shall be referred to as the “Membership Schemes”).
  12. Conduct in the Parks
    1. Guests shall comply with Parks Rules and Conditions on conduct in the Parks found at https://www.mandai.com/en/plan-your-visit/parks-rules-conditions.html.
  13. MWG’s liability
    1. MWG’s indemnity and waiver of liability policy may be found at https://www.mandai.com/en/plan-your-visit/parks-rules-conditions.html.
  14. Privacy and Data Protection
    1. MWG’s Personal Data Protection Policy may be found at https://www.mandai.com/en/about-mandai/our-policies/data-protection.html.
  15. Modification to Terms and Conditions
    1. MWG reserves the right to (i) amend, alter, supplement, or vary these Terms and Conditions, (ii) change the ticket prices and validity, (iii) change any block-out dates, and (iv) terminate or suspend the availability and validity of any offer, discount, or promotion, in each case, at any time and from time to time without prior notice to the Guest.
  16. Governing law
    1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore.
    2. Any dispute, controversy claim or difference arising out of or in connection with this Agreement or the breach, termination or invalidity thereof (the “Dispute”) shall be settled, in good faith and so far as it is possible, through direct negotiations within fourteen (14) days from the time the Dispute arose.
    3. If direct negotiations fail, the parties shall submit such Dispute to the Singapore Mediation Centre (the “SMC”) for mediation in accordance with its prevailing prescribed form, rules and procedures. Either party may submit a request to mediate to the SMC upon which the other party will be bound to participate in the mediation within forty-five (45) days thereof. Every party to the mediation must be represented by senior executive personnel, of at least the seniority of a Head of Department or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the parties, the mediator will be appointed by the SMC. The mediation will take place in Singapore in the English language and the parties agree to participate the mediation in good faith and be bound by any settlement agreement reached.
    4. If settlement cannot be reached during mediation, the Dispute(s) shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.
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